Terms And Conditions

Credit Card Declined / Bad Credit

If your credit card is declined when processing a winning auction item, the vendor will notify you by phone or e-mail within 24 hours of attempting to charge your card . As a courtesy, your winning item may be held up to one week; however, there may be times when a declined order is immediately cancelled and given to the next bidder.

You may contact ShopCloseBuy Customer Service to resolve your problem by e-mail at support@shopclosebuy.ca.

Return Policy

Please check with the individual vendor to find out what thier return policy is prior to purchasing from them.

Payment and Sales Tax

All purchases and winning bids are captured in CAD dollars on a VISA, MasterCard, American Express and may be subject to sales tax. All buyers and successful bidders will receive a confirmation e-mail from the ShopCloseBuy when payment has been completed. If a credit card is declined while processing a winning auction item, the vendor will attempt to contact the buyer via phone and /or e-mail.


If you intentionally place false bids on ShopCloseBuy, you put yourself at substantial personal legal risk and may be subject to criminal charges. Fraudulent bidders will be prosecuted to the fullest extent of the law. Similarly, attempting to participate using a false name will also subject you to personal legal risk.

Any user who attempts to "cheat" the bidding system by altering or tampering with the course of normal bidding, or by editing bids for the purpose of altering bids or prices in a manner in which it was not intended, may have their bids cancelled and their account immediately suspended at the sole discretion of ShopCloseBuy, criminal charges, notwithstanding.

Auction and Fixed Price Changes

ShopCloseBuy and its participating vendors reserve the right to terminate at any time and without notice any auctions or fixed price sales. ShopCloseBuy and its participating vendors also reserve the right to change posted quantities, remove from sale or re-offer items that were previously withdrawn. ShopCloseBuy and its participating vendors also reserve the right to close auctions early or to extend auctions at any time and at ShopCloseBuy's discretion. Posted closing times and displays of ShopCloseBuy's current time are approximate and based on Standard or Daylight Time in the time zone of the community it represents.

System Availability

ShopCloseBuy reserves the right to modify or discontinue the site with or without notice to its members. ShopCloseBuy shall not be liable to any member, vendor or buyer, in tort or in contract, should ShopCloseBuy exercise its right to modify or discontinue the site. ShopCloseBuy makes every effort to maintain 100% system availability, except during scheduled maintenance periods. Should we experience technical difficulties, we are not responsible for bids that are not processed or accepted.

Bid Reinstatement

ShopCloseBuy keeps track of all unsuccessful bids. If a problem occurs with a winning bid in an open auction, ShopCloseBuy may reinstate your currently unsuccessful bid to winning status at your last bid price. Bid reinstatement procedure is based on the next highest unsuccessful bid sequence.